We have a 7-day Exchange policy, which means you have 7 days after receiving your product to request a Exchange.
To be eligible for a Exchange, your Product must be in the same condition that you have received, unworn and unused, with system generated invoice (Mandatory), with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a Exchange, you can contact us at [email protected]. If your Exchange is accepted, we’ll send you prepaid Exchange shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a Exchange will not be accepted.
You can always contact us for any return question at [email protected].
or you can call at
Exceptions / non-returnable items
Certain types of items cannot be Exchanged, like custom products (such as special orders or personalized items, shrinked & stitched), and personal care goods (such as makeup).
we do not accept Exchange on Sale items and International orders.
We will notify you once we’ve received and inspected your exchanged item, and let you know if the Exchange of product was approved or not.
We have a ‘No Refund’ policy. However, refunds may be allowed to Credit / Debit Card customers in cases wherein the product is out of stock or appears to be faulty. Refunds will be issued to the same instrument (credit/debit) card that was used for the original purchase. You will be credited for the cost of the item(s) and applicable taxes. Shipping and handling costs, if any are non-refundable. Please allow two weeks for the processing of returns and up to two billing cycles for the credit to appear on your statement. Exchange/Refund Process. Contact our customer service by emailing us on [email protected] following must be adhered to in order to receive your exchange/refund. (1) The product(s) must be unused (in original packing), with all the product price tags intact. (2)The original invoice of the item he/she wishes to exchange is sent along with the item. (3) It emits no odors, perfume scents, stains or anything which suggests the item was used or washed. You must email a description and image(s) of the defective product(s) or wrong item/size within 3 days of receiving the order. After the product is received back and our quality team has reviewed the product, you will be offered an exchange with the correct product. No extra amount will be charged for the exchange of the same product, however, the exchange will entirely be dependent on availability. In case when the item is not available, you will be provided with an Online Store Coupon that you can use in your next order. Armasnonline has the right, at its sole discretion, to accept or deny the request for exchange. Upon the acceptance of the request for an exchange, the customer will be notified by our customer service. This exchange policy does not apply to orders to be shipped outside Pakistan Products cannot be exchanged for the following reasons. (1) Due to the differences in devices screen resolution and lighting used during the photoshoot, the exact color or texture of the final item may slightly vary from what is seen on screen, therefore products cannot be exchanged for this reason. (2) Product(s) purchased through the sale will not be eligible for exchanges. The option of cashback is not available. The Exchange Policy will be applicable once the customer has placed the order and has received the parcel or payment has been processed
You may cancel your order by emailing us on [email protected] before the order is confirmed/processed. If a credit card-based order is requested to be canceled after it has been placed, the cancellation will be done based on the request before the shipping/process has begun. In this case, bank transaction charges will be charged to the customer. Armasonline reserves the right to cancel/amend an order. The most common reasons include: Item is not available, customer addresses/contact info is not valid, International order placed on COD, Stitching is requested with Cash on Delivery Order or Credit card payment is declined by the issuer